Send returns to: Superlamb, Attn. Returns, 8026 Miramar Rd, San Diego, CA 92126
Customer Information:   (A copy of the invoice can be attached to this form instead of filling out this section)
Order # ____________ Purchaser Name: ________________________________ Phone number:______________________________
Purchaser address: ___________________________________________________ Email :____________________________________
Item(s) Returned:   (Use the back of this form if more space is needed)
Item 1. 

 ________________________

 Return  Reason:Size/Color Changed mind Dup. gift Other _______________
Exchange* Desired item and alternatives ______________________________________________
Item 2. 

 ________________________

 Return  Reason:Size/Color Changed mind Dup. gift Other _______________
Exchange* Desired item and alternatives ______________________________________________
Item 3. 

 ________________________

 Return Reason:Size/Color Changed mind Dup. gift Other _______________
Exchange* Desired item and alternatives ______________________________________________
*The best way to expedite an exchange is to reorder on the site if an item is available, and then return the unwanted pair for credit.

For complete return/exchange instructions, visit  www.superlambfootwear.com/faq.aspx

How do I return an item? Returning an item is easy. Please note that a Return Authorization (RA or RMA) is not necessary, but a stamp or label indicating that an item was purchased from Superlamb must be on the shoe box. 

All returns may be sent to the address at the top of this page and must be accompanied by this filled-out return form. Please, no packing peanuts. They are unnecessary and take up valuable landfill space.

Be sure to put the shoe box inside an outer shipping box before sending the item back. You may use any carrier you choose (UPS, Post Office, DHL, FedEx) as they all deliver to our warehouse. 

How do I exchange an item? If you need to exchange an item, the best thing to do is to search the website that the desired item is in stock. If it is, then place a new order for it on-line, then return the original unwanted pair to us for a refund. Since many items sell out fast, especially during the holidays, this is the best method to assure that you get what you need. Please note that we are unable to hold items for exchange until a return comes in.

In case you do not find what you need, you may still request an exchange with the return of the unwanted pair. If the requested item is in stock at the time we receive your return, we will gladly exchange it for you (please note you will be charged return shipping). If the requested item is not available at that time, we will refund the original credit card used to make the purchase.

Return Policy: You may return any item within 30 days of the original shipping date (orders placed from July 1 - December 24 must be received, not shipped, by January 24). The item must be in new, unused condition in original packaging with all paperwork, parts and accessories and shipped back to us in a shipping box, not the shoe box, to ensure full credit.

In the event that any of the circumstances below apply to your return, 75% of the purchase price will be refunded to the original form of payment and the remaining 25% will be refunded in the form of store credit:

  • Returned item received beyond 30 days of original shipping date (orders placed from July 1 - December 24 must be received, not shipped, by January 24;
  • Shoebox used as shipping box;
  • Original shoebox not returned;
  • Item is returned dirty and can be cleaned. If an item cannot be cleaned, it will be returned to you and your credit card will be charged return shipping.